Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag an issue with a site we've covered? This page explains the best way to reach us and what happens once you do.
How to reach the team
The quickest way to contact Non Gamstop Casinos is by email at [email protected]. Whether it's a correction, a query about how we rate operators, or feedback from your own experience with a brand featured on the site, send it through and we'll take a look.
We read every message personally. Enquiries are usually answered within a couple of working days, though it can take a little longer during busy periods.
What we can help with
- Corrections or updates to information on a casino review, including welcome offers, terms or licensing details that may have changed since publication
- Questions about how we compare and rank betting sites not on GamStop, including the criteria we use
- Feedback on your own experience with an operator listed on the site — positive or negative
- General queries about the site, its content, or how it's put together
What we can't help with
We're an independent comparison resource, not a casino, bookmaker or payment provider. That means we can't access your account with any operator, process withdrawals, resolve deposit issues or make decisions on bonus eligibility. Any query of that kind needs to go directly to the customer support team of the site in question — details are usually in their help centre or account dashboard.
Similarly, we're not a support service for problem gambling. If you're concerned about your own play or someone else's, our Responsible Gambling page has practical information and signposts to organisations that can help, regardless of whether the site in question participates in GamStop.
Before you get in touch
A few quick checks can save time on both sides:
- If your question relates to a specific brand's terms, check the offer details shown alongside that operator on our Non GamStop Casinos - Best Online Casinos UK page, since bonus terms and conditions can change without notice
- If you're asking about how our reviews and ratings are put together, our editorial process is outlined on the About Us page
- For anything relating to how the site itself is used, our Terms and Conditions page covers the legal basics
A note on what we do and don't decide
We research and compare betting sites operating outside the UK's GamStop self-exclusion scheme, including their bonuses, payment options and game ranges. We don't accept payment for placement in our rankings, and getting in touch with us won't change where a brand sits on the site — our positions are based on the criteria set out in our review process, not on commercial relationships.
Reader feedback shapes what we cover
If you've used one of the casinos featured here, whether it's for slots, table games or sports betting, your experience genuinely helps us keep the site accurate. Details like slow payouts, unclear terms, or a bonus that didn't work as described are exactly the kind of thing we want to know about, and we factor reader feedback into how often we revisit and update a review.
Please remember that gambling of any kind, including on sites outside GamStop, should only ever be with money you can afford to lose, and is intended for adults aged 18 and over.